What Is The Purpose Of The Information Security Management Practice
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The purpose of the information security management practice is to (_) the organization's information
protect
A known error is a problem that has been (_) and has not been resolved
analyzed
Which practice has the purpose of aligning the organization's practices and services with changing business needs?
continual improvement
Which is the purpose of the 'monitoring and event management' practice?
To systemically observe services and service components, and record and report selected changes of state
What is the definition of change?
To add, modify, or remove anything that could have a direct or indirect effect of services
The purpose of the monitoring and event management practice is to systematically observe(_) and service components
Services
Which is the purpose of the service configuration management practice?
To ensure that accurate and reliable information about services and the components that support them is available when and where is needed
Which practice is responsible for moving components to live environments?
Deployment management
Which practice had a purpose that includes ensuring that the delivery of a service can be properly assessed, monitored and managed
Service level management
What is a configuration item
Any component that needs to be managed in order to deliver a service
Which practice has the purpose of making a new and changed services and features available for use
Release management
Which practice has a purpose to encourage links between the organization and its stakeholders
relationship management
Which practice has a purpose that includes managing workarounds and known errors?
Problem management
What is the definition of an IT asset?
Any valuable component that can contribute to delivery of an IT service
What term describes an unplanned reduction in the quality of a service
incident
What is the definition of an event
change of state that has significance for the management of a service or other configuration item
What is the purpose of the relationship management practice
to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
Which practice has a purpose to ensure that accurate and reliable information about services is available when and where it is needed
Service configuration management
What is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services
a change
Which does the supplier management practice support
provision of seamless, quality products and services
what is the purpose of supplier management
to ensure that the organization's suppliers and their performance are managed appropriately to support the seamless provision of quality products and services
Service request management practice is to support the agreed quality of a service by handling all (_) user initiated service requests in a user friendly manner
pre-defined
The purpose of IT Asset (_) is to plan and manage the full lifecyle of all IT assets
management
What is a problem?
A cause or potential cause of one or more incidents
What is a purpose of the change enablement practice
To maximize the number of successful IT changes by ensuring that risks have been properly assessed
Which practice has a purpose that includes helping the organization to maximize value, control costs, and manage risks
IT asset management
Which practice has a purpose that includes restoring normal service operation as quickly as possible?
Incident management
What is a purpose of the service desk practice
To capture demand for incident resolution and service requests
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