Professional DevelopmentAnswer Key

Gtcc Sou

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QUESTION 1

Closed accounts may be reinstated as a _____________ account

ANSWER

Restricted

QUESTION 2

It is not permitted to make unauthorized charges to "use up" a credit

ANSWER

True

QUESTION 3

Reduced payment plan is a written agreement b/t cardholder and bank. It provides an alt to Salary Offset

ANSWER

True

QUESTION 4

Standard Travel Cards must be deactivated when not in a travel status

ANSWER

All of the above

QUESTION 5

When the account is late between day 60 and 120, unless full payment is made on the account, it will be closed and unusable.

ANSWER

True

QUESTION 6

Refresher training and a newly signed Statement f Understanding (SOU) is required every ________ years.

ANSWER

Three

QUESTION 7

The Travel Card Program improves DON cash management at all levels while enhancing individual unit readiness by using a widely accepted commercial bank issued charge card.

ANSWER

True

QUESTION 8

Which statement is NOT true regarding Mission Critical status?

ANSWER

Mission Critical status period cannot exceed 180 days

QUESTION 9

Check the GSA SmartPay® Website for the most up to date information on state taxes for lodging when you use GTCC

ANSWER

True

QUESTION 10

Late fees apply after ____ days

ANSWER

75 days

QUESTION 11

If bank statement includes a questionable charge, the Cardholder should attempt to resolve the issue by contacting the _______________ first.

ANSWER

Merchant

QUESTION 12

If you receive an email or phone call requesting information about your Travel Card, you may provide the card number, but should not provide your Social Security Number.

ANSWER

False

QUESTION 13

If your card is lost or stolen, immediately contact the Citibank System Support Help Desk and your APC.

ANSWER

True

QUESTION 14

When you receive your Travel Card, you should:

ANSWER

All of the above

QUESTION 15

Do Not Strand is a policy that allows Citi's customer service to temporarily activate an account that has been deactivated or suspended in order to ensure return travel to the traveler's duty station.

ANSWER

True

QUESTION 16

Which statement is NOT true regarding your Travel Card payment?

ANSWER

<input missing -- sorry.>

QUESTION 17

Cardholders should endeavor to charge expenses rather than use a cash advance, whenever feasible.

ANSWER

True

QUESTION 18

Cardholders are required to keep their personal information updated in the Defense Travel System (DTS) and the Bank's system

ANSWER

True

QUESTION 19

The SOU is an agreement between you and the Government. You are liable for the terms in the SOU; it must be updated every three years. If it is not updated every three years, you are relieved from the responsibilities outlined in the agreement even if you are still using your card.

ANSWER

False

QUESTION 20

If the arrangements are not made to pay the full balance by day ____, the account will be placed in Salary Offset.

ANSWER

126

QUESTION 21

My Travel Card may be used for:

ANSWER

<input missing -- sorry.> (Mission Related expenses alone [X])

QUESTION 22

Proper Utilization of Split Disbursement:

ANSWER

All of the above

QUESTION 23

It is okay to leave your card as a security deposit as long as you don't share your PIN.

ANSWER

False

QUESTION 24

Cardholders should make a prompt and FULL payment of their account only after they receive reimbursement

ANSWER

False

QUESTION 25

NOTE TO USER: If you get a question correct that is not input here, please send it my way so I may update this recourse. Thank you.

ANSWER

False

QUESTION 26

Return check fees are reimbursable

ANSWER

Mission Critical periods cannot exceed 180 days.

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