Comptia A+ Troubleshooting Model

Before implementing changes, a technician should do which of the following? a) verify full system functionality b) document findings, actions, and outcomes c) always consider corporate policies, procedures, and impacts d) implement preventative measures

A technician attempts to work up and down layers to test a theory that a network issue is caused by a bad Cat 5 cable. After testing the cable, it is found to be a good cable. Which of the following should the technician do next? a) question the user b) investigate the problem c) re-establish a new theory or escalate d) close the ticket

During which step of the CompTIA A+ troubleshooting model does a technician determine the next steps to resolve the problem?

On Monday, a user notices that a default security setting has changed and they can no longer load a website. Why does a technician ask both the user and other technicians if other users are experiencing the same problem? a) In order to establish if the problem has arisen because of some environment or infrastructure change b) In order to test a theory c) In order to reassign the ticket to another technician d) In order to work up or down layers

During which step of CompTia A+ Troubleshooting Model do you step through a problem to test a theory of probable cause? a) verify system functionality b) establish a theory c) establish a plan d) identify the problem

Which of the following is NOT a tool to use when researching the solution to a problem? a) internal knowledge base (KB) articles b) vendor support or forums c) workarounds d) web and database search tools

A computer's problem is that it has no power. Which of the following is an example of step 2 of the CompTIA A+ troubleshooting model (Establish a theory)? a) You make a plan to get a new power cord after determining that a bad cord was the cause of the problem. b) You make sure that the user can power on the computer and accepts that the problem is fixed. c) You check to see if the computer is plugged into the wall socket and also if the electrical plug into the computer is completely connected. d) You ask the user if they have tried to restart the computer.

Which of the following is NOT a reason to document findings, actions, and outcomes? a) To analyze IT infrastructure by gathering statistics on what types of problems occur and how frequently b) To eliminate factors that could cause the problem to reoccur c) To aid in future troubleshooting d) To demonstrate what support is doing to help the business

A help desk technician reviews system and application logs in which step of the CompTIA A+ troubleshooting model? a) Establish a plan of action to resolve the problem. b) Document findings, actions, and outcomes. c) Identify the problem. d) Establish and test a theory of probable cause.

During which step of the CompTIA A+ troubleshooting model do you step through a problem to test a theory of most probably cause? a) Verify system functionality. b) Establish a plan. c) Identify the problem. d) Establish a theory.

A technician determined that a recent network update changed settings that now prevent a user from accessing a web-based application. Which step of the CompTIA A+ troubleshooting model comes next? a) Establish a plan of action to resolve the problem and implement the solution. b) Establish and test a theory of probable cause. c) Implement preventative measures. d) Document findings, actions, and outcomes.

You are working on a ticket for a user who cannot access the Internet from their PC. You replace the Ethernet cable from the PC to the wall port with a "known good" one. How do you verify that the reported problem is solved?