Comptia A+ Core 1 Study Guide
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Troubleshooting Theory
Steps a technician uses to solve a problem. CompTIA A+ defines six steps: identify the problem; establish a theory of probable cause; test the theory to determine cause; establish a plan of action to resolve the problem and implement a solution; verify full system functionality and if applicable implement preventive measures; and document findings, actions, and outcomes.
System Unit contains:
Motherboard, CPU, RAM, Hard Drives; Every other device is a Peripheral.
Peripheral Devices
Monitors, Web Cameras, Keyboards, Mice, Game Controllers,
HDMI
High Definition Multimedia Interface
DisplayPort
A port that transmits digital video and audio (not analog transmissions) and is slowly replacing VGA and DVI ports on personal computers.
DVI (Digital Visual Interface)
An older standard type of plug and connector for computer display devices
Network Cable Connection (RJ-45)
Uses a type of connector. Creates a Wired Network
Mini-DIN (PS/2 or DIN-6)
Older connector for Keyboards and Mice
Parallel Port (LPT port)
25 pin female port used by older printers (colored Purple)
Serial Port Connector
Oldest connection port on computers. Used to connect items like a monitor.
VGA Port (Video Graphics Array)
Port used to connect your monitor (or other visual output device) to your computer. Uses an Analog signal.
S-Video connector
Early-gen video connector. Is an analog video signal that carries the video data as two separate signals (brightness and color).
Mini DisplayPort
A smaller version of DisplayPort that is used on laptops or other mobile devices.
SD Card Slot
Removable data storage
Mass Storage
Hard drives, optical discs, removable media drives, etc.
A Computer has/is:
CPU, RAM, Mass Storage, and an Operating System. Laptops, mobile devices, and internet of things (IoT) devices
1 GHz =
1 Billion cycles per second
1 MHz =
1 million cycles per second
Clock Multiplying
Any CPU will take the beat from the System crystal and multiply it. Multipliers are built in the CPU itself.
Overclocking
Running a processor at a higher frequency than is recommended by the manufacturer, which can result in an unstable system, but is a popular thing to do when a computer is used for gaming.
Multiple-core CPUs
resulted in only minor changes to CPU internals but substantially improved performance by integrating multiple processing cores and memory caches on a single chip and by increasing raw CPU speed.
Hyper-Threading
A technology that permits quicker processing of information by enabling a new set of instructions to start executing before the previous set has finished.
Pipeline Stall
When the decoding step of the machine cycle takes more than one clock cycle. CPU Cache related
Level 1 Cache
64k of RAM. So fast it runs at Multiplied speed of the CPU
Level 2 Cache
128-256k of RAM, Runs at half of the clock multiplied speed.
Level 3 Cache
Megabit size. Runs at base motherboard speed. allows a CPU to avoid a stall.
Set Association (Cache)
Defines how the different types of Caches are efficient in handling the right piece of code up to the CPU itself.
CPU Caching
Works between RAM and the CPU.
PGA (Pin Grid Array)
has Pins. AMD
LGA (Land Grid Array)
has Pads. Intel
LGA 1151
Mainstream Socket type, moving into the enthusiast side. Intel Socket
LGA 2066
Enthusiast world. very high-end processors. Intel Socket
AMA4
mainstream AMD socket
TR4
Used on enthusiast, high-end. AMD socket
CPU Socket
The mount where a CPU connects to the Motherboard
Orientation Notch
Identifier on the CPU on the right position to drop the CPU into a Socket.
OEM CPU
If you purchase a CPU packaged in this way, you will need to separately purchase a fan and heat-sink assembly.
Thermal Paste
A special compound used between CPUs and heat sinks. It fills in microscopic gaps and helps draw heat from the CPU into the heat sink where it is dissipated.
SDRAM (Synchronous Dynamic RAM)
"Original" RAM. Synchronized to the system Crystal. 168 Pins. Only type of RAM that has 2 Notches. Usually ran at what the motherboard speed was.
DDR SDRAM (double data rate SDRAM)
Type of DRAM that makes two processes for every clock cycle. 2 bits of information. 184 Pins.
DDR2 RAM
Increases the data transfer rate by increasing the operational frequency of the RAM chip and by increasing the prefetch buffer from 2 bits to 4 bits per chip. 240 Pins. 4x faster than SDRAM, 2x faster than DDR.
DDR3 RAM
A version of SDRAM that is faster than DDR2 memory and that can use triple channels. 240 Pins.
DDR4 RAM
the fastest RAM that is described on the exam. Most common RAM. Moves data at MT/s (Mega Transfers) 288 Pins.
RAM (Random Access Memory)
Different motherboards support a specific RAM technology. We measure RAM speeds using DDR or PC ratings.
RAM capacities
measured in megabytes or gigabytes. Stores a certain amount of bytes that we use.
Double-Sided RAM
RAM stick with RAM chips soldered to both sides of the stick. May only be used with motherboards designed to accept double-sided RAM. Very common.
Single-Sided RAM
This type of RAM only has memory on one side of a stick.
RAM Channels
Having flexibility in our system for the amount of RAM it can have. Using multiple sticks of RAM. Ram being sold in pairs usually.
Dual-channel Memory
Form of DDR, DDR2, and DDR3 memory access used by many motherboards that requires two identical (size and speed) sticks of DDR, DDR2, or DDR3 RAM. Channels allow to talk to both sticks at the same time (faster)
Parity/ECC RAM
Error Correction Code RAM. Contains extra chips to check for RAM errors. Only able to be on motherboards that can use it. has an extra chip or two if a chip dies on the RAM.
SO-DIMM (small outline DIMM)
A type of memory module used in laptop computers that uses DIMM technology. A DDR3 SO-DIMM has 204 pins. A DDR2 or DDR SO-DIMM has 200 pins. Older, outdated SO-DIMMs can have 72 pins or 144 pins. Their just smaller.
SPD Chip (Serial Presence Detect)
Allows your system to query the RAM chip and ask what's the Capacity, Speed, Tech, and who made it and model number.
BIOS (basic input/output services)
Programing that enables interaction with the motherboard before OS loads. Stored in nonvolatile media, thus called firmware. Contains the settings for the boot-up process.
BIOS Chips
Chip contains the software (firmware) on the MOBO. Now, usually stored on a EEPROM chip that can be electronically updated through a software updated from the manufacturer.
POST (power-on self test)
Runs at boot, requesting devices to self-check. A self-diagnostic program used to perform a simple test of the CPU, RAM, and various I/O devices. Is performed by startup BIOS when the computer is first turned on, and is stored in ROM-BIOS.
System Setup (CMOS)
Enables custom information about changeable devices. Is the component that remembers your system settings when you power the computer down. Enables changes to CPU frequencies, RAM timings, BIOS passwords, boot options, and more.
Beep Codes
Series of audible tones produced by a motherboard during the POST. These tones identify whether the POST has completed successfully or whether some piece of system hardware is not working properly. Consult the manual for your particular motherboard for a specific list of beep codes.
POST cards
Enable testing of "dead" computers. Lets you know the problem before the POST and must be related to the power, CPU, the RAM, or MOBO.
UEFI (Unified Extensible Firmware Interface)
Used to replace BIOS. More advanced interface between hardware and the OS. Maintains support for legacy BIOS systems
Complimentary Metal-Oxide Semiconductor (CMOS)
A separate chip, stores the info that describes specific device parameters. It does not store programs; it only stores data that is read by BIOS to complete the programs needed to talk to changeable hardware. It also acts as a clock to keep the current data and time (Sometimes called the Real Time Clock).
Single Flash ROM chips (Flash Memory)
ROM chip that we "Flash" it (reprogram it).
CMOS battery
The battery on the motherboard used to power the CMOS chip when the computer is unplugged. if the battery dies, all system information disappears.
Flashing
Flashing the ROM Updates the firmware on flash chip.
Form Factors
A set of specifications on the size, shape, and configuration of a computer hardware component such as a case, power supply, or motherboard.
ATX
The most common (standard) form factor for PC systems presently in use. ATX motherboards and cases make better use of space and resources than did the earlier AT form factor.
MicroATX
Small form-factor. Similar mounting points and power as ATX
Mini-ITX
A smaller version of the MicroATX form factor. Also called ITX. about the smallest common form factor.
ITX
A family of motherboard form factors used in smaller systems, smaller than the Mini-ITX. much more uncommon.
I/O Shield
A plate installed on the rear of a computer case that provides holes for I/O ports coming off the motherboard. Fixed shape for all main form factors
Chipsets
A part of a motherboard that acts as a traffic director for data. (Northbridge, Southbridge). Today's are Southbridge (CPU handles Northbridge functions). the Model number defines what you can have on a motherboard (RAM capacity, USB capabilities, etc.)
Northbridge Chipset
The Northbridge chipset deals with the communication between the CPU, the memory. Handles the faster stuff.
Southbridge Chipset
The Southbridge chipset manages all onboard peripheral devices. Handles the slower stuff.
SATA Cable (Serial Advanced Technology Attachment)
Newer type of cable that joins various drives, such as the optical drive or hard drive, to the motherboard of the computer. 7 pin connector.
PCIe (Peripheral Component Interconnect Express)
Is a high-speed serial computer expansion bus standard designed to replace the older PCI, PCI-X, and AGP bus standards. Sends data on one wire and receives data on one wire. Most common expansion bus, it offers multiple Lanes.
PCI (Peripheral Component Interconnect)
A bus common to personal computers that uses a 32-bit wide or a 64-bit data path. Several variations of PCI exist. On desktop systems, one or more notches on a PCI slot keep the wrong PCI cards from being inserted in the PCI slot.
Standouts
Low mounting posts that are used to secure a motherboard into a case
PC Case
Offers standardized standouts for mounting various motherboard form factors.
Fan Connectors
To get its power, the fan power cord connects to a 4-pin fan header on the motherboard. The fan connector will have three or four holes. A three-hole connector can fit onto a 4-pin header; just ignore the last pin. A 4-pin header on the motherboard supports pulse width modulation (PWM) that controls fan speed in order to reduce the overall noise in a system. If you use a fan power cord with three pins, know that the fan will always operate at the same speed.
ATX Power Connector
Connects to the 24-pin ATX power cable of a power supply unit which supplies power to the motherboard.
ATX12V
This is the most common power supply on the market today. It includes a second motherboard connector to provide dedicated power to the CPU.
Molex connector
Computer power connector used by optical drives, hard drives, and case fans. Keyed to prevent it from being inserted into a power port improperly.
Mini connector
This powers a floppy disk drive. Sometimes other components use it as well.
Modular power supply
provides connectors at the power supply end, allowing unused cables to be detached from the power supply, producing less clutter, a neater appearance and less interference with airflow.
SATA power connector
a 15-pin flat power connector that provides power to SaTa drives.
PCIe connector
A dedicated power connector for higher-end video cards.
Heat Sink
A piece of metal, with cooling fins, that can be attached to or mounted on an integrated chip (such as the CPU) to dissipate heat.
PWM connector
A 4-pin Fan connector that connects directly to the CPU
clear CMOS jumper
resets all CMOS settings. goes back to defaults
LBA (logical block addressing)
A scheme used for specifying locations of blocks on a hard disk.
ATA (Advanced Technology Attachment)
It is a type of disk drive that integrates the drive controller directly on the drive itself. Such as PATA (parallel) or SATA (serial) hard drives.
SATA (Serial Advanced Technology Attachment)
Is a the most common standard for connecting Mass Storage into computer systems
eSATA (External Serial Advanced Technology)
External Serial Advanced Technology Attachment - an external interface for SATA. Transfer rate of 3Gbps
HDD (Hard Disk Drive)
is a data storage device that uses magnetic storage to store and retrieve digital information using one or more rigid rapidly rotating disks (platters) coated with magnetic material.
NVMe (Non-Volatile Memory Express)
A type of that SSD come in a couple of formats, such as an add-on expansion card and a 2.5 inch drive. Higher speeds than regular M.2 SSD's as well as SSD's. 1 Notch.
M.2 SSD
SSD Storage that fits/connects onto a Motherboard.
SCSI
Small Computer System Interface. Set of standards used to connect peripherals to computers. Commonly used for SCSI hard disks and/ or tape drives.
SAS (Serial-Attached SCSI)
A SCSI interface that uses a serial connection similar to SATA. Modern standard.
iSCSI (Internet Small Computer System Interface)
SCSI connection via Ethernet Cable. Modern standard.
Parallel ATA (PATA)
The older and slower ATA standard.
RAID (Redundant Array of Inexpensive Disks)
A hard disk drive where data is written on to lots of disks at the same time. If one disk gets damaged, data can be accessed from another disk.
RAID-0 (striping)
File blocks are split between two or more physical drives. High performance and data written quickly. No redundancy. A drive failure breaks the array. Speed.
RAID-1 (mirroring)
A mirrored volume stores data to two duplicate disks simultaneously. Redundancy. Slower.
RAID-5 - Striping with Parity
File blocks are striped along with a parity block. This requires at least three disks. Efficient use of disk space as files aren't duplicated, but space is still used for parity. High redundancy. Data is available after drive failure but parity calculation may affect performance. Minimum 3 Drives. Can only lose 1 drive.
RAID-6: Dual parity
Double-parity RAID (redundant array of independent disks), also called diagonal-parity RAID, Advanced Data Guarding (RAID_ADG), is a method of protecting against multiple storage drive failures by creating two sets of parity data on an array of hard disks. Six total drives, five actual data drives. The drives are striped with parity interleaved to optimize performance. Minimum 4 drives. lose up to 2 drives.
RAID 10
a combination of RAID 1 and RAID 0 that requires at least four disks to work as an array of drives and provides the best redundancy and performance.
RAID 0+1, RAID 1+0, RAID 5+1, etc.
Multiple RAID types - combine RAID methods to increase redundancy
AHCI (Advanced Host Controller Interface)
unlocks some of the advanced features of SATA, such as hot-swapping and native command queuing. You can enable AHCI in the CMOS if you want it enabled. You need to make sure you enable it before you install the OS because if you don't you will get BSOD.
Hardware RAID
A method of implementing RAID that relies on an externally attached set of disks and a RAID disk controller, which manages the RAID array. Has its own BIOS that comes with a special system setup to configure the RAID array. Look The completed array looks like a single drive.
Mass Storage Rules:
1. Back it up. 2. Mental re-install 3. Triple Check
RAID not found/RAID not working
If hardware RAID is implemented in the computer, the problem is usually with the RAID controller. Check the controller, and replace as necessary. If software RAID is implemented, make sure that the BIOS is set to RAID. You should also check all RAID connections. Finally, test the individual RAID drives. If one of the drives has failed, replace it and restore the data.
read/write failure
This indicates a dying hard drive and could happen if the read/write head crashes.
S.M.A.R.T.
Querying a drive to see its health.
Slow Performance (Mass Storage)
Not enough RAM in the system, Disc crashes.
loud clicking noise
an actual clicking noise. A typical symptom of either a hard disk drive having read/write problems or from a failing cooling fan. terminal issue.
Failure to boot
System cannot start, possibly due to BIOS/UEFI boot order, damage to operating system files or other causes
Drive not recognized
The drive itself has a formatting problem.
OS not found
This message indicates a software issue with loading the operating system.
Attempts to boot to incorrect device
Boot Order problem. This can be caused by a problem with the boot settings within the BIOS.
Continuous reboots
These could be related to BIOS problems or OS problems. Problems with a bad driver may also be responsible.
CD (compact disc)
An optical disc technology that uses a red laser beam and can hold up to 700 MB of data.
CD-ROM (CD-Read Only Memory)
Disk that can store up to 680 MB of data; data can only be read from it.
CDFS (Compact Disc File System)
A file system used on optical discs and widely supported by different operating systems.
CD-R
Optical disc on which users can write once, but not erase, their own items
CD-RW (compact disc rewritable)
CD technology that accepts multiple reads/writes like a hard drive.
DVD (digital video/versatile disk)
A CD-like optical disk with a capacity of 4.7 GB or more that can hold a full-length commercial movie.
DVD-ROM (DVD-Read Only Memory)
is a high-capacity optical disc that users can read but not write on or erase. Most common type of optical media today.
Dual-layer (DL) format
able to use multiple layers on the same side of a DVD for reading and writing storage.
Double-sided (DS) format
able to use both sides of a DVD for reading and writing storage.
DVD+R
a burn once DVD
Blu-ray disc
Optical disc format that stores 25 or 50 GB of data, designed to be the replacement media for DVD. Competed with HD DVD.
BD-R
A Blu-ray disc on which you can record data once.
BD-RE
A high-capacity rewritable Blu-ray format.
USB (Universal Serial Bus)
A standard input and output connection for many modern peripherals.
USB 1.1
USB: Low speed: 1.5 megabits/sec. Full speed: 12 megabits/sec.
USB 2.0
USB: 480 megabits/sec
USB 3.0
USB: 5 Gigabits/sec. Had some compatibility issues.
USB 3.1 Gen 1
USB: 5 Gigabit/s. The fix for USB 3.0
USB 3.1 Gen 2
Superspeed+ 10Gbits/s.
USB Type-A connector
first type of connector with USB. incredibly popular today.
USB Type-B connector
A USB connector type that usually plugs into scanners and printers.
USB mini-B
USB type for connecting small devices
USB Micro-B
USB Type that is popular with android devices.
USB 3.0 Micro-B
A small USB connector used by USB 3.0 devices. The connectors are not compatible with regular Micro-B connectors.
USB Type-C
USBType that can be plugged in either way. compatible with 10Gigbit speeds.
USB Charging port
USB Type connector that is able to bring power to a device, but not able to do data transfer. Usually red, orange, or yellow colors on connectors.
USB B controller
Upstream connection for USB. usually in micro-B and others for the connections that are part of the Device, Not the back of a computer.
USB root hub
Part of the host controller that makes the physical connection to the USB ports.
USB hub
Allows multiple USB devices to be connected to a single USB port. up to 127 devices.
USB lock
some kind of software that can lock certain USB ports or whitelist certain USB drives.
HID Human interface device
Base/Core drivers for devices that make sure Keyboards and Mice work.
Thunderbolt 1
10 Gbps; x2 channels. Apple connector
Thunderbolt 2
20Gbps Apple connector
Thunderbolt 3
40 Gbps. USB type-C connector. Apple connector
Thunderbolt Ports and Connectors
an input/output connection developed by Apple and Intel. It carries data and display signals on a single cable. It also can be used to power peripherals with 10 watts of power. It is a dual-protocol technology that works with PCI Express and DisplayPort technologies.
Lightning port
A connector for power and communication for newer mobile Apple products. charging devices, data transfer. charging iPhone, Ear Pods. 5Gbps
KVM switch
Allows you to connect multiple PCs to a single set of input/output devices.
S/PDIF (Sony/Philips Digital Interface Format)
Digital audio connector found on many sound cards. Users can connect their computers directly to a 5.1/7.1 speaker system or receiver. Comes in both a coaxial (3.5mm jack) and an optical version (SPDIF)
Webcams
A camera, either built in or that can be plugged into a computer, used to send images and video over the internet. Are most often used for video chat.
flash memory reader
A slot or compartment into which the flash memory card is inserted.
SD (Secure Digital) Card
A type of memory card used in digital cameras, tablets, cell phones, MP3 players, digital camcorders, and other portable devices.
Olympus xD Picture Card
Olympus brand camera flash memory card.
Scanners
input devices that capture printed images or documents and convert them into electronic digital signals (i.e., into binary representations of the printed image or document) that can be stored on computer media
Flatbed Scanner
Most popular form of consumer scanner; runs a bright light along the length of the tray to capture an image. Can only scan one page at a time.
Barcode/QR code scanners
A type of scanner that reads printed coded labels.
expansion card (adapter card)
A circuit board with specific functions that augment the computer's basic functions and provide connections to other devices; examples include USB ports, sound cards and the video cards.
Thick-Client
CompTIA's name for a standard desktop computer. Runs desktop appli- cations and meets recommended requirements for selected OS.
Thin-Client
Desktop computer system that do not offer the full functionality of a PC. Meets Minimum Requirements. Basic Applications.
Graphic/CAD/CAM design workstation
Powerful computer system. Powerful multicore processor, high-end video, Maximum RAM.
Virtualization Workstation
A computer system that hosts guest operating systems and that must have maximized RAM and CPU enhancements in the form of multiple CPUs with multiple cores.
NAS (Network Attached Storage)
A dedicated computer system used to provide disk storage on a network. It's often a small device that is easy to plug in and use. Shares files. High speed network cards (Gigabit NIC minimum). RAID arrays.
Gaming PC
A multimedia computer system exhibiting higher performance and responsiveness than standard machines making them ideal for fast paced games of skill. These computers must have CPU enhancements video enhancements specialized audio and enhanced cooling.
Audio/Video Editing Workstation
A computer system optimized for editing the audio and video tracks of video files. These workstations must have video enhancements specialized audio and specialized drives.
Cold Cathode Fluorescent Lamp (CCFL)
An older backlighting technology that uses one or two fluorescent tubes to light a monitor panel.
Light Emitting Diode (LED)
A diode that will produce light when current flows through it.
Organic LED (OLED)
Doesn't use a backlight, as the pixels make their own light.
Digital Light Processing (DLP)
Technology that bounces light off microscopic mirrors on a computer chip used by small computer projectors.
Monitor
is compromised of individual picture elements (pixels); total pixels across and down is the resolution.
LCD (liquid crystal display)
technology produces an image by filtering light through a layer of liquid crystal cells
CCFL backlight
Backlight for conventional LCD displays.
DVI
Digital Visual Interface. Uses a digital signal.
APU
CPU and a GPU together
Local Area Network (LAN)
Connects a group of computers in close proximity, such as in an office building, school, or home
Ethernet
a system for connecting a number of computer systems to form a local area network, with protocols to control the passing of information and to avoid simultaneous transmission by two or more systems.
Media Access Control (MAC) address
A unique identifier assigned to network adapters by the manufacturer. This address is six octets in length (12 characters) and is written in hexadecimal. 48bit address.
OEM ID
First 6 characters in a MAC address. unique in every network card.
hub
An older device that uses its ports to connect devices (computers, printers, etc.) together. not used much anymore.
switch
A modern computer networking device that connects network segments.
Hexadecimal
A base-16 number system that uses sixteen distinct symbols 0-9 and A-F to represent numbers from 0 to 15. allows us to string long binary values into shorter segments.
Wide Area Network (WAN)
A network that connects devices in geographically separated areas.
Router
A device that transfers data from one network to another in an intelligent way
Logical Addressing
As opposed to physical addressing, the process of assigning organized blocks of logically associated network addresses to create smaller manageable networks called subnets. IP addresses are one example of logical addressing.
DOCSIS
(Data Over Cable Service Interface Specification) A security technology used for filtering packets and maintaining customer privacy on cable Internet services
10BaseT
A type of coaxial cable characterized by a 50-ohm impedance and a 24 AWG core.
RG-58
A type of coaxial cable characterized by a 75-ohm impedance and a 20 or 22 AWG core, usually made of braided copper. Less expensive but suffering greater attenuation than the more common RG-6 coax, RG-59 is used for relatively short connections.
RG-59
A type of coaxial cable with an impedance of 75 ohms and that contains an 18 AWG core conductor. RG-6 is used for television, satellite, and broadband cable connections.
RG-6
Cables made of copper wires that are twisted around each other and are surrounded by a plastic jacket (such as traditional home phone wire).
twisted-pair cable
A phone line connection or port found on modems, telephones, and house phone outlets.
RJ-11
A cable that transmits data at close to the speed of light along glass or plastic fibers.
fiber-optic cable
A type of fiber optic cable that carries multiple light signals on a single strand.
Multimode Fiber (LED)
A type of fiber optic cable that carries a single optical signal.
singlemode fiber
explains how cable has been engineered and how it can safely transfer data.
"CAT" ratings
100 Mbps
Cat 5
1000 Mbps (1Gbps)
CAT 5e
1Gbps up to 100m. 10Gbps up to 55m
CAT 6
Supports 10-Gbps networks at 100-meter segments
CAT 6a
is save for installation between a dropped ceiling and structural ceiling where air circulation takes place -made from a special; plastic which retards fire and produces less smoke than other cables
Plenum Rating
a cable not so resistant to fire.
PVC (non-plenum)
a rating for cables that go between floors, medium fire resistance.
Riser Rating
OOGBBGBB
TIA 568B
GGOBlBlOBB
TIA 568A
The wire pairs in the cable connect to the same pin numbers on each end
straight-through cable
A twisted pair patch cable in which the termination locations of the transmit and receive wires on one end of the cable are reversed.
crossover cable
A method for uniform, enterprise-wide, multivendor cabling systems specified by the TIA/EIA 568 Commercial Building Wiring Standard. Structured cabling is based on a hierarchical design using a high-speed backbone.
structured cabling
A cable rack that connects and manages wiring used for telecommunication between a service provider and intermediate distribution frames (IDFs). The MDF connects private or public lines coming into a facility with the networking devices in the facility.
Main Distribution Frame (MDF)
network/telephone cabling runs from closets to workstations always use solid cord (less flexible)
Horizontal Runs
A wall- or rack-mounted panel where cables converge in one location.
Patch Panel
This tool is used to permanently connect wires to patch panels and RJ-45 wall jacks
110-Punchdown Tool
a tool that helps locate cables.
fox (tone generator) and hound (tone probe)
Detects the location of a fault in a copper cable by sending an electric signal down the copper cable and measuring the time required for the signal to bounce back from the cable fault. A TDM can then mathematically calculate the location of the fault.
Time Domain Reflectometer (TDR)
A cable that uses a single solid wire to transmit signals. solid copper wires.
solid core
a cable that has its wires stranded for flexibility.
stranded cable
Portion of an Ethernet frame used for error checking, most commonly with the CRC algorithm.
FCS (Frame Check Sequence)
Networking cable that has four twisted pairs of copper wire and a flexible outer coating.
Unshielded Twisted Pair (UTP)
Copper network cable that has two or four pairs of twisted wires shielded by a braided mesh and covered with an outside coating.
Shielded Twisted Pair (STP)
In IPv4 addressing, a 32-bit number that, when combined with a device's IP address, indicates what kind of subnet the device belongs to.
subnet mask
A number that uniquely identifies each computer or device connected to the Internet. Has four octets between 0-255
IP address
The Internet Protocol version 4 is the dominant protocol for routing traffic on the Internet, specifying "to" and "from" addresses using a dotted decimal such as "122.45.255.0".
IPv4
An IP address that is manually assigned to a device and remains constant until it is manually changed.
static IP address
1-126 Leading bits. 128 Networks. 16,777,214 Hosts per Network. Default Subnet Mask 255.0.0.0
Class A IP Address
128-191 Leading bits. 16,384 Networks. 65,534 Hosts per Network. Default Subnet Mask 255.255.0.0
Class B IP Address
192-223 Leading bits. 2,097,152 Networks. 254 Hosts per Network. Default Subnet Mask 255.255.255.0
Class C IP Address
224-239 Used for multicast testing,
Class D IP Address
240-255 Reserved.
Class E IP Address
An IP address that is used on a private TCP/IP network that is isolated from the Internet.
Private IP address
10.0.0.0 - 10.255.255.255
Private IP address Class A
172.16.0.0 - 172.31.255.255
Private IP Address Class B
192.168.0.0 - 192.168.255.255
Private IP Address Class C
A address used for testing of the host itself. 127.0.0.1
loopback IP address
Translates the private IP address to a public address for routing over the Internet
Network Address Translation (NAT)
Dynamically assigns IP address information (for example, IP address, subnet mask, DNS server's IP address, and default gateway's IP address) to network devices.
Dynamic Host Configuration Protocol (DHCP)
Feature of Windows that automatically assigns an IP address to the system when the client cannot obtain an IP address automatically. will always give a 169.254.X.X address
APIPA (Automatic Private IP Addressing)
The Internet Protocol version 6 provides a large number of new addresses to route Internet traffic, using "from" and "to" addresses written as colon-hexadecimal notation, such as "fe80::42:acff:feaa:1bf0".
IPv6
The address that a computer running IPv6 gives itself after first booting. The first 64 bits of a link-local address are always FE80::/64.
link-local address
brought down from actual router itself. computer automatically generates the 2nd half.
internet address (global unicast address)
The address on a host where an application makes itself available to incoming data. 0-65535
port number
port numbers in the range of 1-1024 that identify network applications that are well known such as web, email, and remote login applications
Well Known Ports
Ports ranging from 1024 to 49151; accessible to network users and processes that do not have special administrative privileges.
Registered Ports
TCP/IP ports in the range of 49,152 through 65,535, it is spun up by your system every time it makes a connection to give a return port number for whatever server you might be connecting to.
Dynamic/Ephemeral Ports
A set of rules governing the exchange or transmission of data between devices.
protocol
Two different protocols working together to help get the data between your systems. A client talks to the server, waits for the server to hear you, and then they start doing what they do.
Transmission Control Protocol/Internet Protocol (TCP/IP)
connectionless protocol. Protocol that operates instead of TCP in applications where delivery speed is important and quality can be sacrificed.
UDP (User Datagram Protocol)
Single packet only. A core protocol in the TCP/IP suite that notifies the sender that something has gone wrong in the transmission process and that packets were not delivered. (the /ping command).
ICMP (Internet Control Message Protocol)
A unit of data at any layer of the OSI model.
Protocol Data Unit (PDU)
An IP header, followed by the data encapsulated after the IP header, but specifically not including any headers and trailers for layers below the network layer.
IP packet
The connection-oriented payload of an IP packet. Works on the transport layer.
TCP Segment
A connectionless networking container used in UDP communication.
UDP Datagram
Internet service that translates domain names into IP addresses. the DNS system is resolving a website address name into an IP address.
Domain Name System (DNS)
The predecessor to DNS, a static text file that resides on a computer and is used to resolve DNS host names to IP addresses. The HOSTS file is checked before the machine sends a name resolution request to a DNS name server. The HOSTS file has no extension.
HOSTS file
One of several collections of servers scattered around the world that maintains the databases of all domains that reside in any given top-level domain.
root server
Domain name that specifies its exact location in the tree hierarchy of the domain names system. has a 256 character limit.
fully qualified domain name (FQDN)
Command-line program in Windows used to determine exactly what information the DNS server is providing about a specific host name.
nslookup
The Active Directory service that manages the process that allows a user to sign on to a network from any computer on the network and get access to the resources that Active Directory allows.
Active Directory Domain Services (AD DS)
a type of peer-to-peer network where each computer shares files, folders, libraries, and printers with other computers in the homegroup. access to the homegroup is secured using a homegroup password.
Homegroup
Cable used to interface with a Cisco device.
Yost cable
A small business office with between 1 and 10 users.
SOHO (Small office/home office)
gives control on network bandwidth by many different criteria
Quality of Service (QoS)
A protocol that identifies devices connected on the local area network and allows them to automatically exchange information.
Link Layer Discovery Protocol (LLDP)
A protocol used to monitor and manage network devices, such as routers, switches, and servers.
Simple Network Management Protocol (SNMP)
A LAN that, using VLAN-capable switches, places some (or any on the more expensive VLANs) systems on virtual broadcast domains.
Virtual Local Area Network (VLAN)
A switch that can be configured via a command-line interface and sometimes can be configured in groups. Usually, they are assigned their own IP addresses. VLANs can only be implemented through managed switches.
Managed Switch
enables devices to connect to a wireless network to communicate with each other. a bridge between an ethernet network and a wireless 802.11 network.
Wireless Access Point (WAP)
Wireless Ethernet standard more commonly known as Wi-Fi. based on Industrial, Scientific, and Medical (ISM) Radio Bands.
IEEE 802.11
A wireless configuration that uses one or more WAPs to connect wireless workstations to the cable backbone.
infrastructure mode
The user-supplied network name of a WLAN; it can generally be alphanumeric from 2 to 32 characters.
Service Set Identifier (SSID)
Decentralized wireless network mode, otherwise known as peer-to-peer mode, where each wireless node is in meshed contact with every other node. your computer becoming a WAP itself.
ad hoc mode
An antenna that detects signals from all directions equally (also called omnidirectional antenna).
Dipole Antenna
A directional antenna that has a planar surface and is usually mounted on a wall or column.
Patch Antenna
unidirectional antenna; works well transmitting and receiving signals in some directions but not in others
Yagi Antenna
Runs frequencies 2.412-2.4884 GHz. There are 14 different channels. each channel takes a different piece of the band.
2.4-GHz band
Runs frequencies 5.150-5.875 GHz. The channels that start with 36 to 64 with no Odd numbered channels. Then goes from 100 to 144 (no odd's still), then 149 to 165.
5GHz band
54 Mbps - 5 GHz. earliest extension to 802.11
802.11a
11 Mbps, 2.4 GHz.
802.11b
54 Mbps, 2.4 GHz.
802.11g
100Mbps, 2.4GHz and 5 GHz. backwards compatible with any wireless nic. MIMO (multiple in/multiple out) allows a single wireless access point to use multiple antennas to change its radiation signal where it zeros in on a device.
802.11n
5GHz 1300mbps. creates Multi-user MIMO. can zoom in on multiple clients at a time.
802.11ac
A LAN that uses wireless connections for some or all of its transmissions. it's like ad hoc mode but on steroids.
wireless mesh network (WMN)
product tags with tiny chips containing information about the item's content, origin, and destination
Radio Frequency Identification (RFID)
a very short-range wireless connectivity technology designed for cell phones and credit cards
Near Field Communication (NFC)
Provide communication over a short distance that is intended for use with devices that are owned and operated by a single user
Personal Area Network (PAN)
100mW of power. 100m range.
Bluetooth class 1
2.5mW of power. 10m range.
Bluetooth Class 2
1mW of power. 1m of range.
Bluetooth Class 3
Wireless PAN technology that transmits signals over short distances between cell phones, computers, and other devices. functions as point-to-point.
Bluetooth
• Interference - Something else is using our frequency • Signal strength - Check the signal and antenna locations • Incorrect channel - Usually automatic, try tuning manually • Bounce and latency - Multipath interference; flat surfaces • Incorrect access point placement - Locate close to the users
Low RF wireless signal
In this situation, a computer can connect to the network but cannot access a specific resource on the network. The problem could be because the user does not have permission to access the resource. If you can ping the resource but cannot access the resource by its host name, the DNS server could be down. The problem could lie with the remote resource. See if other computers can connect to it.
Limited connectivity?
This is usually caused by interference, incorrect cabling, a malfunctioning NIC, router misconfiguration, or switch misconfiguration. If only one client is experiencing the problem, check that computer's cabling and NIC. You only need to check for interference, router misconfiguration, or switch misconfiguration if more than one client is experiencing this problem.
Slow transfer speeds
A network problem in which a device's connection goes in and out; most likely caused by physical problems, such as a loose or damaged cable or antenna wire, or network signal strength/interference problems, too many people on the same band.
intermittent connectivity
A centralized location for techs and administrators to manage all aspects of a network.
Network Operations Center (NOC)
a connection that is extremely slow, but is available wherever there is a telephone; a modem uses the telephone line to transmit and receive data; this method of connection is known as dial-up
POTS (plain old telephone service)
An international telephone system that carries analog voice data.
PSTN (Public Switched Telephone Network)
Uses terminal adaptors. a completely digital line. run at 64Kbps or128Kbps. allowed you to still use your telephone while on the internet.
ISDN (Integrated Services Digital)
A communications method for transferring files between computers on the Internet. most things done on port 21. almost all web browsers are FTP clients.
File Transfer Protocol (FTP)
When a firewall opens a port because a computer behind the firewall initiates communication on another port.
Port Triggering
The Internet standard protocol for transferring e-mail messages from one computer to another (to an SMPT server). Port 25.
Simple Mail Transfer Protocol (SMTP)
A protocol used to retrieve email from a mail server. POP3 is a later iteration of the POP protocol, and can be used with or without SMTP. Port 110
Post Office Protocol (POP)
A protocol used to retrieve email messages. IMAP is similar to POP3, but with some advanced features. The main difference between the two is that IMAP generally leaves the email on the mail server. Port 143
Internet Message Access Protocol (IMAP)
A computer system (or an application program) that intercepts internal user requests and then processes that request on behalf of the user.
proxy server
A private data network that creates secure connections, or "tunnels," over regular Internet lines
Virtual Private Network (VPN)
a virtual, private pathway over a public or shared network from the VPN client to the VPN server
VPN Tunnel
the network of products embedded with connectivity-enabled electronics
Internet of Things (IoT)
A form of wireless communications frequently used in security systems and heating and cooling control systems.
ZigBee
A short-range low-power network technology used for the Internet of Things.
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